Effective date: 3 September 2026
STARIA ("Staria," "we," "us") operates staria.live. We collect only what we need to answer you, hold your session and take payment. Nothing is sold, rented or traded, ever. Questions about anything below go to [email protected].
1. Who we are
STARIA is a spiritual and energy-healing practice founded by Joey House, based in Los Angeles, California. For the purposes of this policy, STARIA is the controller of the personal information described here. You can reach us any time at [email protected].
2. Information we collect
Information you give us. When you send a message through the contact form, book a session, join a group or global healing, or purchase a digital product, you may provide:
- Your first and last name.
- Your email address and phone number.
- The content of any message you write to us, including anything personal you choose to share about what you would like to work on.
- Booking details: the session you selected, the date and time, your time zone, and any notes you add.
- Purchase records: what you bought, when, and the amount paid.
- Information collected automatically. Our hosting provider and embedded tools keep standard technical logs: IP address, browser and device - type, referring page and timestamps. These are used for security, troubleshooting and understanding which pages are useful.
- What we never ask for. We do not request, and you should never send us, government identification numbers, medical records, or card and banking details by email or through this site.
3. How we use your information
To reply to your message and answer your questions.
To schedule, confirm, remind you about, reschedule or cancel a session, and to send you the video link for it.
To process payments and deliver access to digital products you have purchased.
To send occasional updates about upcoming sessions, global healings and new offerings, only where you have opted in. Every such email carries an unsubscribe link.
To keep basic business records, and to protect the site against abuse, fraud and technical failure.
We do not use your information for automated decision-making or profiling, and we do not sell or rent it to anyone.
4. Forms, bookings and our CRM
Our contact form, booking calendar and appointment reminders run on GoHighLevel (HighLevel), which also hosts this site. When you submit a form or book a session, the information you enter is stored in our GoHighLevel account, which acts as a processor on our behalf and is bound by its own privacy and security terms. Video sessions are typically held on Zoom, which receives the name and email address needed to issue your meeting link.
Only Joey House and any assistant she expressly authorises can view the records held in that account.
5. Payments
Payments are processed by Stripe through our GoHighLevel checkout. Your card number, expiry date and security code are entered directly into Stripe's systems. STARIA never sees, handles or stores your full card details. We receive only what is needed to keep a record of the transaction: your name, email, the amount, the date, and the last four digits and brand of the card. Stripe processes your payment data as an independent controller under its own privacy policy.
6. Cookies and analytics
This site uses only the cookies and local storage strictly necessary to make embedded booking, form and checkout tools work. We do not currently run advertising or cross-site tracking cookies.
You can block or delete cookies in your browser settings at any time; embedded booking and checkout tools may stop working if you do.
7. Who we share information with
We share personal information only with the service providers that make this practice run, and only as far as each one needs:
- GoHighLevel (HighLevel): website hosting, forms, CRM, scheduling, email and SMS reminders, checkout.
- Stripe: payment processing.
- Zoom: hosting live private, group and global sessions.
- We may also disclose information where the law requires it, or where it is necessary to protect the rights, safety or property of STARIA or others. If the practice is ever transferred to a new owner, records may pass with it, subject to this policy.
8. How long we keep it
Enquiries that do not lead to a booking are kept for up to two years and then deleted. Client and booking records are kept while you remain an active client and for a reasonable period afterwards. Payment and tax records are kept for as long as accounting and tax law requires. You can ask us to delete your information sooner; see below.
9. Your rights, including deletion
Whatever jurisdiction you are in, we will honour these requests:
-Access. Ask for a copy of the personal information we hold about you.
-Correction. Have anything inaccurate put right.
-Deletion. Ask us to erase your information, which we will do unless we are legally required to keep a record (for example, tax records for a completed purchase).
-Opt out. Unsubscribe from marketing email or SMS at any time, using the link in the message or by writing to us. You will still receive transactional messages about a session you have booked.
-Portability and objection. Where local law provides these rights, such as under the CCPA/CPRA in California, the GDPR in the UK and EU, or comparable laws elsewhere.
-Write to [email protected] with the email address and phone number you used, and we will respond within 30 days. We never charge for this and we will never treat you differently for asking.
We do not sell or share personal information as those terms are defined by California law.
10. How we protect it
This site is served over HTTPS, and the tools we use hold your information in access-controlled accounts protected by strong, unique credentials. No system is perfect: we cannot guarantee absolute security, and anything you choose to email us travels over ordinary, unencrypted email. Please share only what you are comfortable sharing.
11. Children
This site and our sessions are intended for adults aged 18 and over. We do not knowingly collect information from children. Minors may attend a session only with the consent and presence of a parent or legal guardian. If you believe a child has given us information, write to us and we will delete it.
12. Visitors outside the United States
We operate from the United States, and our service providers store information there. If you contact or book with us from another country, you understand that your information will be transferred to and processed in the United States, where data-protection law may differ from your own.
13. Changes to this policy
We may update this policy as the practice grows or the tools change. The effective date at the top always reflects the current version. Material changes will be announced on this page.
14. Contact us
STARIA, Los Angeles, California. [email protected]
For anything else, the contact page has every way to reach us.